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Refunds & Exchanges

Refunds & Exchanges

If you are not happy for any reason with your purchase then please notify us within 7 days to arrange a full refund or an exchange (to same value). These 7 days begin the day after your order is received. We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend that you ask for a receipt from the courier as proof of posting. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or Paypal account will be credited to your account within 30 days of your order provided that the goods are received by us in the condition they were in when delivered to you. If you do not return the goods or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. E-books and online editions are non refundable after the customers have received the subscription by email, either from info@coocoovayia.com or from the publishers themselves, who usually choose to send the access codes and subscriptions to the customers.

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